Mediation and Conflict
Mediation is an important skill for your managers to have in their toolkit for when conflict becomes a problem in the workplace.
Although many organisations hire external mediators to help resolve serious disputes, it’s possible—and extremely valuable—to gain the skills required to mediate and resolve internal conflicts before they escalate into a situation where external consultants are required, or warrant expensive, potentially damaging formal processes.
Mediation can be needed to address:
- Communication problems between team members
- Serious disagreements between team members
- Tensions created as a result of performance management and change
Our courses include a mediators’ toolkit: a 2 day introductory mediation training course aimed at HR and line managers, which helps them to facilitate workplace conversations that will resolve issues as quickly and painlessly as possible.
